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Frequently Asked Questions
What is Buyanihan?
Each day, Buyanihan features an unbeatable deal on the best stuff to do, see, eat, and buy in Metro Manila (for the time being) . By promising businesses a minimum number of customers, we get discounts you won't find anywhere else. We call it "collective buying power!"
Do I have to sign up a group of people I know to get the deal?
Nope, the number of our members make up a big enough group. But please go ahead and clue in the people you know about the deal so that they can sign up too.
What happens if the Buyanihan deal doesn't reach its required minimum number of purchasers?
If not enough people sign up, then the deal is canceled, and you won't be charged. Better luck next time! So if you really want the Buyanihan, either beg or threaten your friends.
Do I need to use my Buyanihan coupon the same day I buy it?
No. You don't have to use them on the date of purchase. Buyanihan coupons have an expiration date. So use the coupon anytime during the offer’s specified date run.
I bought a Buyanihan coupon - how do I use it?
Once you're charged, you'll receive an email with a link to sign in and print your Buyanihan coupon. The Buyanihan coupon has redemption instructions and a map right on it!
If I don't use the full value of the Buyanihan deal in one visit, can I use the remainder later?
No. Unless otherwise stated you do not receive store credit or cash back for whatever you don't use.
Can I combine my Buyanihan Deal with other offers or specials?
No.. not unless the Buyanihan Deal specifically states otherwise.
Am I billed as soon as I buy a deal?
If the deal does not tip, you get your money back. Our Payment Center will refund the money to your account.
Is Buyanihan safe?
Extremely. Your credit card number is transmitted by SSL directly to a secure electronic vault. At no time is your credit card information stored on our servers.
Can I return a Buyanihan coupon?
All sales are final and coupons are issued by the featured companies. If you want to discuss returning a coupon, please bring it to the merchant’s attention whose contact details can be found on the Deal’s Page. If you can’t reach them, by all means give us a call at +632 5538-BUY(289) and +632 836-1329.
Are the coupons transferable?
If you want to give them as gifts, on the day that they avail of the deal, your beneficiaries must take with them a copy of your credit card’s invoice or charge sheet to present as proof to the merchant.
What happens if my buyanihan coupon expires?
When your voucher or coupon expires, you can not use it anymore. No refunds also. The Redemption Dates are clearly stated in all vouchers and in the Golden Rules of Buyanihan Deals when they were being promoted on the site.
What if the business for my Buyanihan Deal closes down?
If anything happens that makes it impossible for you to redeem your Buyanihan coupon, we'll make sure you get your money back.
How can I get my business on Buyanihan?
Check out Feature your business section for more information.
Where did you get the name "Buyanihan?"
Buyanihan comes from the Pilipino word Bayanihan – meaning collective power and spirit by a group of people to overcome a challenging task. Similarly, Buyanihan means collective group buying power and enjoying big savings and enjoying life!
When will Buyanihan be in my city?
Soon - we're growing fast. If you like to help us launch Buyanihan in your city, feel free to email us at support@buyanihan.com (for buyers) or sales@buyanihan.com (for business support).
Who are you guys?
Buyanihan evolved out of Platform2u.com, an e-Commerce platform developer that provides social e-Commerce solutions to SMEs and SMIs in the Philippines.
What distinguishes you from other group buying sites?
True there are other collective group buying websites overseas. But we are the Philippines’ first discount deals e-commerce website and we are leveraging on the Filipinos’ renowned bayanihan spirit to make all the deals we promote on behalf of our merchant-partners become successful.
Where is Buyanihan based?
We are at the heart of Metro Manila’s financial district. We are located at the 10th flr, 98 Cityland Herrera Tower, V.A. Rufino St., Salcedo Village, Makati City
Need our Assistance?

Please call us at (632) 5538 BUY
(Mondays - Fridays 9am - 6pm)

For questions after office hours and weekends please e-mail us at: support@buyanihan.com

For Payment Inquiries: payment@buyanihan.com

For Business Partnership: sales@buyanihan.com